About

AtCine offers a free month of service for eligible customers. Sign up for instant access to the entire AtCine catalog of TV shows and movies. Information about streaming plans, devices, and more can be found in What is AtCine?

To start your free month, simply go to AtCine.com, choose a plan and payment option that’s best for you, enter your email, set a password, and start watching.

You won't be charged during your free trial, and you can cancel anytime. We'll remind you when your free trial is about to end, so you can cancel your account if you'd rather not become a AtCine member. If you choose to continue enjoying AtCine after your trial ends, you’ll be automatically charged one low monthly fee no matter how much you watch.

Why do I need a payment method to start a free trial?

We ask for a payment method to ensure you don't have any interruption in service after the free trial. We do this by sending an authorization request to your financial institution to verify that your payment method works. These requests are not charges, but in some cases they may temporarily affect your available account balance. You will not be charged if you do not continue our service.

NOTE:

 

*Free trial duration and availability may vary by region.


AtCine Billing and Payments

AtCine is a prepaid subscription service that allows you to watch unlimited TV shows and movies on all of your devices, from laptops to TVs, phones, and tablets. AtCine members are automatically charged monthly on the date they signed up. Read on for more information about AtCine prices, payment methods, charges, and more.

If you’re new to AtCine and want to know more about the service, visit Getting Started with AtCine.



 Why isn't AtCine working?

If AtCine isn't working, you may be experiencing a network connectivity issue, an issue with your device, or an issue with your AtCine app or account.

To get back to watching, check if there is an error code or error message on-screen and enter it into the search bar below. If your issue does not have an error code or message, search for the problem you’re experiencing, such as seeing a black screen, or being unable to sign in.




If you've searched for an article but still can't watch, check to see if we've reported any service outages. It's pretty rare, but sometimes we have problems connecting to the internet too.



 AtCine is in the wrong language.

If your audio, subtitles, or AtCine profile are entirely in the wrong language or a preferred language is missing on a title, it may point to an issue with the settings on your profile or device. Follow the instructions below to adjust your language settings.






I'm having video issues when I try to watch AtCine.

If you are having video issues when you try to watch AtCine, it may be due to an issue with the content itself, your device settings, or your network connection. Follow the steps for your device below to resolve the issue.